Determinants of Employee Performance Evaluation in Service Sector Businesses of United States

Abstract

This cross-sectional study investigates the relationships between work environment, supervision, compensation, job satisfaction, and performance outcomes within the service sector of organizations in the United States. Using convenience sampling, data was collected from 291 participants through online surveys. The study employs comprehensive analysis techniques, including path analysis and mediation analysis, to examine the direct and mediated effects of organizational factors on performance outcomes through job satisfaction. The findings underscore the pivotal role of job satisfaction as a central mediator, transmitting the influence of work environment, supervision, and compensation onto performance metrics. The study highlights the significance of fostering conducive work environments, supportive leadership, and fair reward systems to enhance job satisfaction. Furthermore, it demonstrates the tangible impact of job satisfaction on various performance outcomes, including task performance, adaptive performance, and contextual performance. These findings provide valuable insights for organizational management strategies aimed at improving employee well-being and organizational effectiveness in the service sector.